Terms of Use

Terms and Conditions - Riad Le Grizzly Marrakech

1. Booking Conditions

1.1 Booking Confirmation

  • The booking is confirmed only after a 30% deposit payment
  • A written confirmation will be sent by email
  • The balance is due upon arrival
  • Prices are shown in euros and Moroccan dirhams

1.2 Cancellation and Modification

  • Free cancellation up to 7 days before arrival
  • Deposit is non-refundable for any late cancellation
  • Modification is possible based on availability
  • Early departure: remaining nights are non-refundable

2. Stay

2.1 Schedule

  • Check-in: from 3:00 pm
  • Check-out: until 11:00 am
  • Late arrival: please inform the reception
  • Breakfast: 7:30 am to 10:30 am

2.2 Included Services

  • Moroccan breakfast
  • Free WiFi
  • Daily room service
  • Concierge service
  • Welcome tea

2.3 Paid Services

  • Airport transfer
  • Excursions
  • Additional meals
  • Massages and treatments
  • Laundry services

3. Code of Conduct

3.1 On the Premises

  • Respect for quietness and other guests
  • No smoking in the rooms
  • No pets allowed
  • Appropriate attire required
  • Respect for local traditions

3.2 Liability

  • The guest is responsible for any damages
  • Deposit may be required upon arrival
  • Safe available in the rooms
  • The Riad declines any responsibility in case of theft

4. Payment

4.1 Accepted Payment Methods

  • Bank cards (Visa, Mastercard)
  • Cash (EUR, MAD)
  • Bank transfer (for deposit)
  • Checks are not accepted

4.2 Taxes and Fees

  • Prices include local taxes
  • Tourist tax not included
  • Extra services to be paid before departure

5. Force Majeure

5.1 Exceptional Conditions

  • Cancellation possible in case of force majeure
  • Full refund if canceled by the Riad
  • Rescheduling possible based on availability
  • Service adjustments based on circumstances

6. Disputes

6.1 Resolution

  • Preference for amicable resolution
  • Mediation possible
  • Competent jurisdiction: Marrakech courts
  • Moroccan law applies

7. Modifications

  • The Riad reserves the right to modify these conditions
  • Guests will be informed of any changes
  • New conditions apply immediately
  • Updated version available at the reception

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